We're sorry to hear this. Please contact the store where you placed the order, using the contact information within your order confirmation email.
Answers to All Your Questions
We're sorry to read your order has been rejected. Our store aims to accept as many orders as possible, however, stores may reject orders because products are out of stock or they cannot make the allocated delivery time.
If your order has been rejected, we'll let you know by email. Any payment made will be voided and should appear on your statement within 24 hours. Some banks can take up to 10 days to refund the transaction.
As part of the transaction you will be charged a small service charge for the use of our service. There will be no partial refunds for this service charge in the event some items are unavailable or not accepted. In the event your order is cancelled or refunded in its entirety the service charge will also be refunded.
Customers download the Peckish app, search for their preferred local store using their postcode, order groceries from their local store, then - in partnership with the store - Peckish deliver directly to your door in as little as 30 minutes.
Unfortunately, we do not accept cash payments as part of this service
No smartphone, no worries. You can place an order on our website or on the Peckish app using your computer, phone or tablet.
If you know there is a Peckish store in your area but it is not showing on the app or website, then please get in touch with our customer service team and they can check this for you. Otherwise it is likely that we're working on partnering with a store near you.
Have no fear, you will not miss out - you can register for an email alert when a store launches in your area!
We are continually growing and expanding so hopefully you'll see Peckish in your area soon.
On the app
Once you've opened the Peckish app, just click on login, then register. You'll be prompted to fill in your details and choose your password, once you've done that click register and that's you done!
On the website
On our website, just click on login, then register. You'll be prompted to fill in your details and choose your password, once you've done that click register and that's you done!
Via a refer a friend link
Click the link in the refer a friend message you've received, you'll be prompted to fill in your details and choose your password, once you've done that click continue and that's you done!
To delete your Peckish Delivery account, submit a request through our Account Deletion Request Form and tell us that you want your account deleted.
On the app
Once you've opened the Peckish app, just click on login and enter your email address, then click forgot password. A password reset code will be sent to your email address. In the app you'll be taken to a page to enter the password reset code we just sent to your email and choose a new password. Once you've entered all of these details, click Reset Password and Log In. That's you all set up to use your new password!
On the website
On our website, just click on login and enter your email address, then click reset my password. A password reset code will be sent to your email address. On the website you'll be taken to a page to enter the password reset code we just sent to your email and choose a new password. Once you've entered all of these details, click Reset Password and Log In. That's you all set up to use your new password!
If you're having problems when paying by card then please contact our customer service team. It would help if you could take a note of which step in the ordering process you are at when experiencing the issues and if any error messages appear - this information will help us in resolving your issue quickly. Our Peckish Customer Service team operate 7 days a week: Monday - Friday: 9am - 5:30pm Saturday - Sunday: 11am - 7:30pm
Visit the below link and fill in the information required. Once you have done so one of the Peckish sales team will contact you accordingly. https://forms.office.com/e/mFZP17wccv
We look forward to hearing from you!
Some of our stores offer delivery and collection services to allow you to shop in the best way for you, however, this service is not available across all locations just yet.
Stores try their best to provide the products you have ordered but unfortunately products can sometimes be out of stock. If this happens, the store may offer to substitute your product as best they can. If the substituted product is cheaper you'll be refunded the difference. If the substitute is more expensive you won't be charged any more than the original item. Any substitutions are highlighted on your receipt. Please check this on delivery of your order and if you're not happy with any substitutions just return them to the driver to be refunded for those items. Please note that refunds can take anywhere from 1-10 working days to return to your bank and this is dependent on your bank's refund policy.
As part of the transaction you will be charged a small service charge for the use of our service. There will be no partial refunds for this service charge in the event some items are unavailable or not accepted. In the event your order is cancelled or refunded in its entirety the service charge will also be refunded.
Unfortunately, we are unable to accept orders over the phone.
Once you have placed the order payment will be taken. Payment is taken as soon as you have placed the order. In the rare event that a store declines your order, it will be treated like any other refund and will take anywhere from 1-10 working days to appear in your bank depending on your banks refund policy.
When you're at the end of making an order, you will be asked for payment details, this is where you can add or edit your card details by filling in the relevant information or by using Apple pay.
Unfortunately, there is no official way to opt out of substitutions at the moment. However, you can inform the store that you would rather not receive substitutions by typing ‘substitutions not welcome’ in the comment section of your order.
Letting the store know you would not like substitutions means that they can refund any out-of-stock products for you. Please note that refunds can take anywhere from 1-10 working days to return to your bank and this is dependent on your bank's refund policy.
Please get in contact with the store you placed the order with, their contact information is available within your order confirmation email. They may be able to resolve your issue; it is not always possible for a store to accommodate your needs, if this is the case then your order can be cancelled upon request.
Contact details of your local store are also available when you input your postcode and search for your local store.