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Terms and Conditions - Peckish Online Convenience Store

Understanding Our Terms

1. THE COMPANY  
 

COMPANY DETAILS   
  
Co-operative Group Limited (“Peckish”) is a  registered society in the United Kingdom with the registered c number 525R. Our registered office is 1 Angel Square, Manchester, M60 0AG. 

  
OUR CONTACT DETAILS   
  
You may contact us using the following link https://www.peckishdelivery.co.uk/contact

For any issues with your order please initially contact the store you ordered from, contact details are provided in your order confirmation email.  
 

2. ORDERS 

 

YOUR ORDER   
We, Peckish, provide a method for you to place an order with our local to you convenience stores. When you place an order, your contract is with that store for the purchase of the products and for the delivery service. To avoid doubt, your contract is not with our data processor, Snappy Shopper, for the purchase of the products or for the delivery service. Snappy Shopper is, therefore, not liable for any damages or any losses that you may incur (except as a result of Snappy Shopper's own negligence), including without limitation in relation to defective goods or products, damages to your order, or late delivery of your order. By ordering via our Peckish app or website, you are indicating that you understand and agree to these terms. 

 

OFFERS:

15OFF30

£15 off a minimum basket value of £30 using code “15OFF30” at checkout. One redemption per customer only. Must spend £30+ in a single transaction. 18+ only. Can’t be combined with other offers. Non-refundable or transferable, no cash alternative. Offer can be cancelled by us if necessary.

*Delivery slots subject to availability, participating stores only. Prices may vary in store and online. Varieties as stocked. Minimum basket spend, maximum basket size and product caps may apply. 

 

IOW10 

£10 off a minimum basket value of £25 using code “IOW10” at checkout. One redemption per customer only. Must spend £10+ in a single transaction. 18+ only. Can’t be combined with other offers. Non-refundable or transferable, no cash alternative. Offer can be cancelled by us if necessary.

*Delivery slots subject to availability, participating stores only. Prices may vary in store and online. Varieties as stocked. Minimum basket spend, maximum basket size and product caps may apply. 

 

SAVE15

£15 off a minimum basket value of £30 using code “SAVE15” at checkout. One redemption per customer only. Must spend £30+ in a single transaction. 18+ only. Can’t be combined with other offers. Non-refundable or transferable, no cash alternative. Offer can be cancelled by us if necessary.

*Delivery slots subject to availability, participating stores only. Prices may vary in store and online. Varieties as stocked. Minimum basket spend, maximum basket size and product caps may apply. 

 

3FREE 

3 free redemptions to a maximum of 3 deliveries using code “3FREE” at checkout. Three redemptions per customer only. Must spend £15+ in a single transaction. 18+ only. Can’t be combined with other offers. Non-refundable or transferable, no cash alternative. Offer can be cancelled by us if necessary.

*Delivery slots subject to availability, participating stores only. Prices may vary in store and online. Varieties as stocked. Minimum basket spend, maximum basket size and product caps may apply. 

 

 

 

YOUR STATUS   
By placing an order through our website or our Android or iOS/iPadOS app you warrant that you are legally capable of entering into a binding   
contract with the store and that you are at least 18 years old. 

 

ALLERGY INFORMATION   
If you suffer allergies you agree to always check the label of purchased items. 

 

ORDERS CONTAINING ALCOHOL, TOBACCO OR OTHER AGE 

RESTRICTED ITEMS   
It is an offence for any person under the age of 18 to buy, or attempt to buy, alcohol, or for any person to buy, or attempt to buy, alcohol, tobacco or other smoking products on behalf of any person who is under the age of 18. When ordering alcohol, tobacco or other age restricted products you warrant that you are at least 18 years old. When age restricted products are delivered / collected you may be asked to   
provide proof of id. We reserve the right to refuse delivery/collection in accordance with our regulatory requirements and ethical policy in particular: We will not provide delivery or allow collection if you are unable to provide ID and you look under 25 We will not provide delivery or allow collection to any person who is, or appears to be, under the influence of either alcohol or drugs We will not provide delivery or allow collection to any person if that person is, or appears to be, purchasing on behalf of someone who is under the age of 18 

DELIVERY/COLLECTION TIMES   
  
All delivery or collection times are estimates only, we do not guarantee that that the order will be delivered or ready for collection by the quoted time.  
REJECTED/ACCEPTED ORDERS   
  
When you place an order through the Peckish website or app, your order will be sent to the relevant store. On receipt of your order the store will either accept or reject your order. Although almost all orders will be accepted, there may be times where a store is unavailable to fulfil your order and the order will be rejected. This may be because items are out of stock or the stores unable to make a delivery at that time. When an order is rejected you will receive a notification by email. Any payment made will be voided. For most banks this will show on your statement within 24 hours, how ever some banks will take up to 10 days to refund the transaction. 

 

SUBSTITUTIONS/OUT OF STOCK ITEMS   
Stores will always endeavor to provide you with the products you ordered, where a product is no longer in stock stores may choose to substitute that product with an alternative. Where an alternative is cheaper than the original product you will be refunded the difference. Where an alternative is more expensive there will be no extra cost. Any substitutions made will be highlighted on the receipt, please check your receipt on delivery / collection and confirm you are happy with the substituted items.If you are unhappy with any of the items they can be returned to the driver and you will receive a refund for those items. 

 

CHANGES AND CANCELLATIONS   
After an order is placed with Peckish, stores are not obligated to accept amendments or cancel the order. However, most will be willing to do so as long as the order has not already left their premises. It is recommended you contact the store directly if you would like to request a cancellation or amendment to your order. 

 

PRICE MARKED PRODUCTS/PRICING   
The price of the item(s) you order will be the price on the Peckish website or apps at the time you place your order or amend your order. If a new price or promotion is in place after you have placed your order for example, a multi-buy offer or price reduction which may be advertised on the packaging of goods you have ordered, these prices and promotions will not be applied to your order. 

 

3. COUPON/VOUCHER CODES  
All coupon/voucher codes are applied to the value of the order being placed, or delivery fee if stated and are subject to our general terms and conditions.  
The coupon/voucher code must be entered in to the Voucher Code field on the checkout page and applied for the discount to be deducted from the order. 

Unless stated discounts cannot be combined and only one offer can be applied to any order. Peckish has the right to exclude certain products or categories from discounts. Many coupons are only valid for new customers or once per household, attempting to circumvent these restrictions may result in your order being   
rejected. Coupon/voucher codes can be amended or withdrawn at any time. 

 

4. COMPETITIONS  
Peckish will run competitions on social media and our website   
or apps. These conditions apply to those competitions.  
Competitions are open to residents of the UK aged 18 or over, except employees of Peckish, Snappy Shopper, their friend and family or employees of stores listed on our platform. Some competitions are run in specific geographic areas of the UK. If you enter a competition that is in a specific area that you do not live in, we will unable to deliver the prize to you.  
By entering a competition, you are deemed to have accepted these terms and conditions.  
All data collected as part of an Peckish competition will be processed in accordance with applicable UK data protection and as set out in privacy policy. Prizes will be delivered to winners direct from our suppliers, in case those items are no longer in stock we will provide the winner with a prize of equivalent value of our choice. 

 

5. SERVICE CHARGE  
As part of the transaction you will be charged a small service charge for the use of our service. There will be no partial refunds for this service charge in the event some items are unavailable or not accepted. In the event your order is cancelled or refunded in its entirety the service charge will also be refunded. 

 

6. LIABILITY  
Our terms and conditions do not exclude or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.  
We will under no circumstances be liable to you for any loss of profit, sales or other business revenue, loss of goodwill, anticipated saving, or any other consequential loss. Our maximum liability is the value of your order. 

 

7. PRIVACY POLICY  
Our privacy policy is available at https://www.peckishdelivery.co.uk/privacy-policy

 

8. DATA PROCESSOR COMPANY DETAILS  
Co-operative Group Limited and Snappy Shopper LTD are the 'data controllers' on the apps or website, and Snappy Shopper is the 'data processor'. Co-operative Group Limited and Snappy Shopper LTD have ownership of all customer data for orders placed via our app or website and ensure data security. 

Snappy Shopper is a company registered in Scotland with the registered company number SC583375. Their registered office is 29 Commercial Street, Dundee, Scotland, DD1 3DG. Their Trading Address is Unit 11, City Quay, Dundee, DD1 3JA. Their vat number is GB 296397931 

 

9. DATA PROCESSOR CONTACT DETAILS  
You can contact Snappy Shopper by telephone on 0333 900 1250 or using their contact form https://www.snappyshopper.co.uk/contact